Our lab. SCC-Accredited.
The SCC Accreditation Symbol is an official symbol of Standards Council of Canada, used under license. Choosing an accredited laboratory is the best way for clients to ensure that their test results are reliable. On January 31, 2000, BV Labs Guelph DNA laboratory became the first laboratory in Canada to be accredited under the forensic testing guidelines of the Standards Council of Canada (SCC), meeting ISO17025 requirements. To ensure that our testing and documentation procedures and policies continue to meet international and national standards BV Labs undergoes on-site reassessment every two years.
Frequently Asked DNA Testing Questions (& Answers)
Here are just a few of the things people frequently ask about ‘TheDNALab’.
If you don’t see your question here, get in touch with us
DNA is the acronym for a molecule called deoxyribonucleic acid. Often described as “the basic building block of life”, or the “blueprint of the body”, it is the genetic material of all organisms, which is responsible for determining the inherited characteristics of an organism. Established at conception, when the father’s sperm cell fertilizes the mother’s egg cell, an individual inherits one-half of his/her DNA from each biological parent.
In humans, DNA is found in most cells of the body. A large percentage of DNA is the same from person to person because similar biological processes must occur in all people. However, a small percentage of each person’s DNA is highly variable between different people, and every individual, with the exception of identical twins, has a unique DNA make-up that defines that person’s genetic characteristics. It is the person’s unique DNA make-up that allows DNA testing to accurately and powerfully identify that individual.
A DNA sample is collected by rubbing a soft swab along the inside of the cheek – a process that is gentle enough for newborns.
For a Legal test, one of our authorized agents will verify your identity and collect the cheek swab. For a Curiosity test, you can collect the samples yourself, using kits that we ship to you.
DNA testing is the most conclusive method available to prove biological relationships, When done properly, DNA testing allows proof of parentage at levels of certainty that are beyond reasonable doubt.
To ensure you receive the most reliable results possible, you should select an experienced and accredited laboratory.
Accreditation is important because DNA testing services are not regulated in Canada. Voluntary accreditation through the Standards Council of Canada (SCC) is one way for a laboratory to demonstrate that they have quality measures in place, and staff with the necessary education and training requirements, to perform DNA testing properly.
Yes – TheDNALAB is a division of Bureau Veritas Laboratories, the largest scientific testing company in Canada. BV Labs has 2500 employees across Canada. The customer service and laboratory operations for TheDNALAB are based in Ontario, Canada.
All DNA samples sent to TheDNALAB are analysed by our experienced scientists in our Guelph, Ontario DNA laboratory.
No! There are very few accredited DNA laboratories with full operations in Canada. The majority of DNA companies you will find online or be referred to are re-sellers who have an “office” in Canada, but will send your genetic material and documentation outside of Canada for testing and storage. If this occurs, your information will not be protected and can be released to Foreign Governments without your knowledge. To ensure that you are dealing with an SCC-accredited Canadian DNA testing company, one should check the SCC website as it will list the laboratory address for the particular DNA laboratory and their qualifications.
As with other areas of clinical medicine or science, confidentiality is important in genetic testing. For that reason, we do not publish the DNA profile of the individuals being tested. Our reports include the conclusions of the analysis we have conducted and our analysis is certified by our scientific staff.
In addition, our work is conducted in a secure environment (as audited by Public Works and Government Services Canada) and all aspects of each project are treated in a private and confidential manner.
If you change your mind about your order, and samples have not yet been received at the lab, a refund can be provided.
For home collection kits, a full refund minus a $50 (CAD) administration fee will apply. No refund will be provided after 12 months regardless of the status of the case. All files and samples received will be destroyed after 7 years.
For legal or immigration testing, half of the total case fee will be refunded. All files and samples received will be destroyed after 7 years.
Si vous changez d’avis concernant votre commande, et que les échantillons n’ont pas été reçus au laboratoire, vous pouvez demander un remboursement.
Dans le cas des trousses de prélèvement à domicile, nous pouvons vous donner un remboursement complet moins les frais d’administration de 50 $ (CAD). Aucun remboursement ne sera donné après 12 mois peu importe le statut du dossier. Tous les dossiers et les échantillons reçus seront détruits après 7 ans.
Dans le cas des tests pour des fins juridiques ou d’immigration, nous pouvons vous donner un remboursement de la moitié du total des frais. Tous les dossiers et les échantillons reçus seront détruits après 7 ans.
Si vous changez d’avis concernant votre commande, et que les échantillons n’ont pas été reçus au laboratoire, vous pouvez demander un remboursement. Dans le cas des trousses de prélèvement à domicile, nous pouvons vous donner un remboursement complet moins les frais d’administration de 50 $ (CAD). Aucun remboursement ne sera donné après 12 mois peu importe le statut du dossier. Dans le cas des tests pour des fins juridiques ou d’immigration, nous pouvons vous donner un remboursement de la moitié du total des frais.